Unsatisfied with your purchase? We accept returns for unopened games returned to us in their original packaging with the receipt of purchase within 30 days of the purchase date: upon return of the game, we will refund your full purchase in the original payment format. If you receive a damaged game, let us know before you even open it; games damaged in transit are eligible for exchanges or credit (provided in the form of a Snakes & Lattes Plastic Card). Please note, all sales are final for discounted games and retail merchandise. Refunds and/or Snakes & Lattes Plastic Card credit are not provided toward any cost of return shipping incurred.