The following document discloses how we collect, store, transfer, use, and disclose your information.
COLLECTION AND USE OF INFORMATION
Personal information: data that you provide us that can identify you as a single person. Personal information collected can be used to contact you regarding products, services, promotions or other content. If you chose to not provide this information, it may affect the products, services or information that you have requested.
Personal information may also be needed to fulfill requests, such as completing purchases, processing refunds or returns, completing other transactions, or in facilitating communications.
Here is the personal information that may be collected, and how Snakes & Lattes may use it:
TYPES OF PERSONAL INFORMATION THAT CAN BE COLLECTED
When you create a Snakes & Lattes account, complete a purchase, register for a Snakes & Lattes event, contact us via email or other online form, collection of personal information may be required. This may include your name, mailing address, email address, phone number, credit card information, and/or other payment information. Snakes & Lattes will use this information to complete your purchase, fulfill other requests, or for fraud prevention procedures. Producing a government-issued ID may be required for certain purchase fulfillment, when required by law or other limited circumstances.
USE OF YOUR PERSONAL INFORMATION
In collecting your personal information, Snakes & Lattes is able to contact you regarding products, services, promotions, events, and updates. If you would like to change your preferences for receiving such communications, you can update your account settings or follow prompts in Snakes & Lattes communications.
Personal information is used to develop Snakes & Lattes products, services, content, publicity and loss and fraud prevention procedures.
Personal information may also be compiled for internal research to improve our products, services, events or promotions.
COLLECTION AND USE OF NON-PERSONAL INFORMATION
There are certain types of information that we collect that are not associated with any individual person, customer or user. This information includes but isn’t limited to: postal code, time zone and area code for the intent of better understanding our customer base’s geography. There is also other digital information that we may collect, such as referral URL, search queries, shopping behaviours, that may not be tied to IP addresses or personal information. This information may also be compiled for internal research to improve our services, products, events or promotions.
If any non-personal information is affiliated with personal information, it will be treated as personal information.
WEB TECHNOLOGIES AND COOKIES
Certain aspects of Snakes & Lattes online properties, such as websites, online services, emails, employ cookies, click-through URL tracking, pixel tags, web beacons or other web technologies. These track users’ patterns and behaviours across our online properties, and in analyzing them we are able to better our products, services, events and promotions. These technologies are also used to personalize users’ web experiences and facilitating online accounts. Disabling cookies or similar technologies may make some Snakes & Lattes products or services unavailable. Any information that these technologies records is non-personal information, unless it is tied to an IP address in which case it will be treated as personal information.
DISCLOSURE TO THIRD PARTIES
Snakes & Lattes may employ third parties and partners to better our products, services, events and promotions. Personal information shared with these partners will only be to help Snakes & Lattes improve products, services, events and promotions and not for third party business use or benefit. These partners and providers are obliged to protect any personal information per this document.
Disclosure of personal information demanded of law enforcement, government authority or legal process may occur. Disclosure of personal information in order to protect Snakes & Lattes and its customers may occur. In the event of restructure, reorganization or sale, personal information would be transferred to the appropriate parties.
LINKING OR DIRECTING TO THIRD-PARTIES
SECURITY OF PERSONAL INFORMATION
Snakes & Lattes takes the security of personal information seriously. Information transferred electronically uses encryption methods, and is stored on servers and systems with limited access in facilities with physical security in place.
Some shared information used on Snakes & Lattes services, such as the Online Store, can be accessed by the public. You are responsible for this information’s public consumption or collection. To verify your sharing and visibility preferences, please refer to your Snakes & Lattes account settings.
RETENTION OF INFORMATION
Snakes & Lattes may retain personal information for any duration or period permitted by law.
ACCESS TO YOUR INFORMATION
To verify the information and preferences that you’ve submitted, log in to your account at snakesandlattes.com. Other information that is stored can be accessed by request, or to delete the information if it is no longer relevant to our business operations. We reserve the right to decline these requests based on intent, security, or impracticality. These requests may be made through contact forms on snakesandlattes.com.
COMPANY-WIDE ADHERENCE TO INFORMATION
To further protect your information, Snakes & Lattes Code of Conduct and Employee Contract outline the information protection policies that we hold all Snakes & Lattes staff accountable to.
Snakes & Lattes Inc.
600 Bloor St. W